1. Minimum Rental Period
The minimum period of rental is 7 days. At IrishTourism.com we accept Visa, Mastercard and American Express credit cards. On the day we mail out the phone to your first night's accommodation in Ireland, or pickup point, we will advise you your assigned phone number by email and the full rental amount plus handling will be deducted from your credit card. We will also advise you of the SDS tracking number of your phone, unless that phone is hand delivered to the customer's pickup point.

2. Theft and Loss
We can arrange Theft and Loss Protection to cover loss, theft and/or damage to your rented cell phone. The rate is 1.50 Euro per day. A 20 Euro excess will be charged to all claims. If Theft and Loss Protection is declined you are responsible for a maximum of €300.00 if the equipment is stolen, lost or damaged. In either case, a police report is requested should the equipment be stolen.

3. Delivery
1. Delivery of the rented cell phone shall be deemed to have been effected once it has been either :
(a) delivered to (or delivery has been attempted at) the address specified by the Customer; or
(b) delivered to the Post Office indicated by IrishTourism.com and specified by the Customer.
2. The Customer shall notify IrishTourism.com immediately if delivery is not effected on the date specified by the Customer in the Order Form.
3. We will make all reasonable efforts to deliver the rented Cell Phone to the Customer on the date specified in the Order Form but will not be liable for delays due to matters beyond our control.
4. IrishTourism.com shall not be liable for late delivery caused by the Customer providing the Company with an incomplete or inaccurate delivery address. IrishTourism.com may verify the delivery address provided by the Customer by verifying this with the entity at the delivery address or by consulting authoritative information on addresses. IrishTourism.com may use the address information so obtained to correctly address the package in the best interests of the Customer to effect delivery.

4. Late Delivery
The customer accepts that delivery may be late due to factors outside the control of IrishTourism.com, eg strike, weather etc. IrishTourism.com will refund the customer for days lost due to late delivery. The customer agrees to accept delivery on the next working day following the original agreed delivery date at the location specified in the rental agreement. If the customer has moved on, IrishTourism.com reserves the right to cancel the order and offer a full refund.

5. Return
The customer agrees to return the rented cell by post on the final day of the agreed rental period. If the return day is a Sunday or a Bank Holiday, the phone must be returned on the next working day. The customer must retain a copy of the proof of postage provided by the post office.

6. Care
There are a large number of mobile/cell phones stolen every year in Ireland. It is the customers responsibility to take care of the phone. Do not leave it unattended, especially in a car. Protect the phone from water and rain. Do not expose the phone to excessive heat, especially on a car dash board.

7. Good Working Order
If at anytime the customer feels the rented cell phone is not performing correctly, they must contact IrishTourism.com on the contact number supplied with the phone. This contact number is not manned on a 24hr basis, but there is a facility to leave a message and we will contact you as soon as possible.IrishTourism.com will not consider any refunds if we are not notified of any problems.

We will do our utmost to resolve any issue as soon as possible. If the issue cannot be resolved, we will either arrange for a replacement phone to be shipped to the customer, or we will refund the customer for the rental from the date IrishTourism.com were notified of the problem.

8. Lost Or Stolen
In the event that the Equipment is lost or stolen, it is your responsibility to immediately make a report to the local Gardai and obtain a Garda report number which must be provided to the us, together with the address and telephone number of the Garda station in which the report was made. This report must be made within 24 hours of the loss or theft occurring. If the equipment is not returned to us and you have not taken out insurance then you will become liable for the replacement costs of the Equipment.

9. Cancellation Policy
(a) If the order is cancelled before the rented cell phone is shipped, an administration charge of 10 euro will be charged to the customers credit card.
(b) If the order has shipped and is cancelled prior to the delivery date specified and the customer has not taken delivery of the order, then the customer will be charged an administration charge of 25 euro plus the cost of all shipping charges and the cost of any phone cards or call credit ordered.
(c) If the order is cancelled after the delivery date the customer is liable for the full rental charge including insurance and any additional call credit or phone cards ordered.
(d) IrishTourism.com may cancel an order if the information supplied by the customer is not sufficient to process the order, and or the customer cannot be contacted.

10. Early Number Allocation
All our phones are verified and checked before a phone number is allocated to a customer. The phone number is allocated the day the phone is shipped to the customers pick up point.  The phone number will be  sent by email to the email address specified in the rental agreement by the customer.  If you require early number allocation, it will mean allocating the phone to you earlier, which will increase the rental period. The daily rental rate will apply for each additional early day requested.

11. Using the phone outside the Republic Of Ireland.
While our Cell Phones will work in most European Countries, the customer must notify IrishTourism.com Ireland if they plan to use the Cell Phone outside the Republic of Ireland as certain restrictions and additional call charges will apply.

12. Exclusion of Liability
Insofar as it is permissible by law, IrishTourism.com shall not be liable for any injury, loss or damage, whether foreseen or unforeseen, directly resulting from:- (a) any failure, interruption, delay, suspension or restriction in providing the Service to the Customer which is due to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any supplier, agent or other person, strikes, work stoppages or labor disputes or any other cause whatsoever which is beyond the reasonable control of IrishTourism.com;
(b) any unlawful or unauthorised use of the rental phone by the Customer or third parties;
(c) any claim arising out of any act or omission by the Customer, its servants or agents or arising out of any reliance placed by such persons on Call Content;
(d) any loss, theft or malfunction of the Customer's rental phone and SIM card;
(e) any loss, theft or malfunction of the Customer's phone and or SIM card purchased from IrishTourism.com;
(f) any claim arising in relation to the provision (or non-provision), maintenance or use of telecommunications lines, channels, equipment, networks or services or arising out of Calls being dropped for any reason;
(g) any claim arising out of or resulting from the quality of fitness for the purpose of, compliance with description of, or compliance with sample of any goods supplied to a Customer unless the Customer deals as a consumer within the meaning of the Sale of Goods and Supply of Services Act 1980.

IrishTourism.com will not be liable for any indirect or consequential loss or damage whatsoever, whether it is foreseen or unforeseen, including but not limited to loss of profits, data, revenue, business, anticipated savings or goodwill. Nothing herein shall have the effect of excluding or limiting the liability of IrishTourism.com for death or personal injury resulting solely from its act or omission. Otherwise, any liability of IrishTourism.com to the Customer pursuant to this Contract shall not exceed 200 euro per claim.

IrishTourism.com shall exercise such reasonable skill and care in the provision of the Service as may be expected of a reasonably competent cell phone rental/ sales company. Except as expressly provided in the Contract, all conditions, terms and representations whether express or implied by law in relation to the provision of the Service are excluded to the fullest extent permitted by the applicable law.

13. Purchased equipment
(a) In the case where the Customer has purchased a cell phone or sim card from the Company the following sections of the terms and conditions are applicable : 3: Delivery 4: Late Delivery 12: Exclusion of Liability
(b) The Company will arrange for the Equipment to be repaired or replaced as per the conditions of the warranty supplied with the Equipment. The Customer will be responsible for the costs of getting the Equipment to and from the Company, including all applicable taxes and duties.
(e) If the order is cancelled before the rented cell phone is shipped, a charge of 25 euro will be applied to the customers credit card.

14. Phone Credit
As call credit issued is tied to the customers number, we cannot offer any refunds to customers for any unused call credit. We also cannot offer any refund for unused credit on calling cards.